ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Analyse policy needs.

1.1. Gather information from appropriate sources to plan and develop policy.

1.2. Identify the benefits of volunteer participation to the organisation and the volunteers.

1.3. Determine the scope of the policy based on identified organisational requirements.

2. Develop draft policy.

2.1. Consult with stakeholders as required to determine policy requirements.

2.2. Research and analyse any previous organisational volunteer experience to determine additional areas for consideration.

2.3. Identify and document legislative requirements that impact on the use of volunteers.

2.4. Draft volunteer management policy and associated procedures according to organisational requirements.

3. Approve policy.

3.1. Present draft policy and associated procedures according to organisational policy approval procedures.

3.2. Amend policy or associated procedures as required according to organisational policy approval procedures.

3.3. Obtain formal policy approval according to organisational policy approval procedures.

3.4. Inform relevant personnel of policy and associated procedures according to organisational requirements.

Required skills

communication skills to enable stakeholder consultation that informs policy development

literacy skills to prepare draft documentation according to organisational requirements

problem-solving skills to identify and analyse previous organisational experience with volunteers to inform policy development.

Required knowledge

legislation to enable development of compliant policy and procedures

organisational requirements for the development and approval of policy

organisational vision and mission statements to enable policy development to be consistent with organisational goals.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

researches and analyses all relevant organisational and legislative requirements to develop a volunteer management policy and procedures that detail the recruitment, induction, management and retention of volunteers

applies organisational procedures to prepare, submit, amend and approve policy

communicates policy to all relevant organisational personnel.

Context of and specific resources for assessment

Assessment must ensure the development of a volunteer management policy and procedures that are of sufficient complexity and breadth to demonstrate competency and consistency of performance

Assessment must also ensure access to:

organisational requirements related to the development, approval and communication of policy

stakeholders to undertake consultation.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of interactions with stakeholders

observation of identifying, policy documents and drafting and presenting policy and associated procedures

oral or written questioning on organisational policies and procedures

portfolio of evidence containing policy drafts

third-party reports from supervisors detailing work performed by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information may include:

organisational procedures guiding policy development

organisational need for volunteers

volunteer numbers

volunteer roles:

coaching

fundraising

umpiring

catering

team support

managing or marshalling events

transporting players or supporters

legislative or licensing issues.

Sources may include:

organisational needs

organisational personnel

affiliated clubs or bodies

regulatory sources.

Scope may include:

volunteer position descriptions

reward programs

level of volunteer supervision.

Stakeholders may include:

board members

line managers

community representatives

club personnel.

Previous organisational volunteer experience may include:

recruitment

logistical management of volunteers

volunteer behaviour.

Legislative requirements may include:

occupational health and safety (OHS)

licensing

working with children

police check.

Procedures may include:

recruitment

induction

training

supervision

retention

grievances.